Returns and Refunds

For Lingerie:

We only exchange items which do not fit properly we will EXCHANGE the garments providing that:

- The garment is returned within 10 days of receiving it.
- The garment labels are still attached to the garment
- The garment has not been worn (except to try the garment on for size)
- The garment has not been damaged or soiled
- The garment has not been altered by you in any way
- The returned item is accompanied by the original receipt
- The item is returned to us in it's original, undamaged packaging.

We will do our best to exchange your item for the correct size in the same style, subject to stock availability. Where we can not supply the identical style we will offer an exchange of another item of the customer's choice for the same value.

Excluding exchanges for damaged goods & incorrectly sent orders, exchanges will incur a $14.95 postage fee.

* Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.

For Adult Toys & items:

We offer a 10 DAY REPLACEMENT warranty for faulty products.

When returning faulty products the customer must include the original packaging as well as the delivery receipt.

We will replace the faulty product with the same product; however the replacement product color may vary depending on availability of stock.

For DVDs: 

We have a 10 DAY RETURN POLICY, subject to the following conditions:

- Sealed merchandise may be returned for an exchange.
- A defective product will be replaced with the same title purchased.

It is the responsibility of the customer to make sure that all DVDs are coded correctly for there zone.

Please note, our return policy does not apply to goods which have been used and where the purchaser is dissatisfied with the content.

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